the challenge

aggregate all hotel communication channels into one common platform, free agents from repetitive tasks, and appreciate a 24/7 available assistance to answer customer requests.

solution

quick text is a platform that allows hotel agents to manage all guest communications (SMS, Facebook Messenger, live chat, etc.) in one single platform.

quick text also includes Zoe; a smart AI-powered chatbot available 24/7 and connected to the hotel PMS. Zoe can handle up to 80% of customer interactions, from asking for hotel facilities to booking rooms.

results

77% of reception agents tasks are handled by the chatbots

10 conversations volume

70 hotels trusted Zoe

5 languages